Support
There are many important elements to good support ... we require all of them
Training ...
- Training - all training uses your data via a GoToMeeting session (for visuals) and a telephone
- We know that it is hard to figure out everything within a month or two - so that is why we offer unlimited support. Call us (or visit the training pages that have over 130+ videos). Our job is to insure your success.
Converstation ...
- Understanding - we really need to know what is going on
- During a GoToMeeting session we can discuss logic, procedures, tricks, tips ...
Bug fixes, corrections, and enhancements ...
- Great support also requires our access to the client's server
- This is mandatory - generally via a LogMeIn account on the server
- In 20 years, no client has lost access to Retreat Manager for more than a couple minutes
- In 20 years, we have never lost one piece of data
The support email is support@RetreatManager.com ...
OR, just call us - this is higly preferred as it is timely - and many situations can be solved within minutes, hours, or at the most in days.